Privacy Policy

About This Policy

RenoMatch ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Personal Information You Provide

When you use our platform, we may collect:

• Contact information (name, email address, phone number, postal code)
• Project details and renovation requirements
• Communication preferences
• Account information and login credentials
• Payment information (processed securely by third-party payment processors)

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (approximate location based on IP address)

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Connecting you with relevant contractors
• Processing and managing your project requests
• Facilitating communication between homeowners and contractors
• Providing customer support and responding to inquiries

Platform Improvement

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Ensuring platform security and preventing fraud
• Conducting quality assurance and testing

Communication

• Sending service updates and important notifications
• Providing educational content about home renovations
• Marketing communications (with your consent)
• Legal and regulatory communications

3. Information Sharing and Disclosure

With Contractors

When you submit a project request, we share relevant information with qualified contractors including your contact details, project description, and location. This sharing is essential to our service and occurs with your explicit consent.

Service Providers

We may share information with trusted third parties who assist us in:

• Email delivery and communication services
• Payment processing and financial transactions
• Website hosting and technical infrastructure
• Analytics and performance monitoring
• Customer support and help desk services

Legal Requirements

We may disclose your information when required by Canadian law or to:

• Respond to legal process or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or security threats

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on privacy and security practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

Access and Correction

• Request access to your personal information we hold
• Correct inaccurate or incomplete information
• Update your contact preferences and account details

Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of non-essential data collection
• Request deletion of your account and associated data

Data Portability

You may request a copy of your personal information in a structured, commonly used format for transfer to another service provider.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.

Types of Cookies We Use

• Essential cookies: Required for basic platform functionality
• Analytics cookies: Help us understand how you use our platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (with consent)

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Until account deletion or 7 years after last activity
• Project data: 3 years after project completion for quality assurance
• Communication records: 2 years for customer service purposes
• Legal compliance data: As required by applicable Canadian law

8. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by email or through prominent notice on our platform at least 30 days before the changes take effect.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may file a complaint with the Privacy Commissioner of Canada.

12. PIPEDA Compliance

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and its principles of accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.